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Farleigh wada witt us 51844
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Free cpe webinars
Effectively Managing Consumer Complaints for Banks & Credit Unions


Cost Free
Presentation Length 1.0 hour

Recorded DateMay 19, 2022
CPE:Not available
(archived webinars do not offer CPE credits)
Subject AreaManagement Services
Course LevelBasic
Course Description

Managing consumer complaints can be difficult and time-consuming, but an effective complaint resolution process is essential. Maintaining a comprehensive complaint management program ensures your institution is prepared and compliant and results in well-documented resolution, rather than regulator actions. Proactively reviewing your program to identify gaps and process updates is key to successful program management. This webinar includes tips and tricks for reviewing and maintaining your complaint management program with confidence. 

Learning Objectives:

  • Identify key elements of an effective complaint management process

  • Recognize the importance of identifying risks associated with complaints 

  • Organize documentation for the entire complaint management lifecycle  

  • Determine how to avoid the risks of non-compliance and lack of resolution

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Farleigh wada witt us 51844

Brian has a specialized practice representing regional and national financial service providers on regulatory and compliance issues in Oregon and Washington. His industry focus has been banking and finance since he began his legal career in 1982, so Brian has a deep understanding of his clients' business needs and objectives.
He represents credit unions, financial service companies, and banks on regulatory and operational issues; regional and national financial service providers and mortgage and finance companies on operational, compliance, and licensing issues; and financial service organizations and providers on formation issues, securities, insurance, and financial service delivery matters. Brian works closely with national and state regulators on mergers, expansions, and examination matters.
Brian is a recognized national expert in the design and delivery of traditional and innovative financial products and services, including internet delivery of financial services. He has developed a comprehensive compliance management financial solution, Compliance Smart, to assist with organizing the workflow for regulatory compliance.
He regularly tracks the impact of legislation and court decisions on financial service providers and sends timely and concise updates through e-alerts and newsletters. In addition, the firm develops comprehensive programs necessary to ensure compliance with current developments in the financial services industry.

About Our Sponsor

Quantivate is a provider of web-based governance, risk, and compliance (GRC) technology and service solutions to organizations both large and small nationwide. Founded in 2005 with the release of its Business Continuity Software, the company has grown to feature a full suite of solutions for GRC management, including Business Continuity, Vendor Management, Enterprise Risk Management, IT Risk Management, Internal Audit, Compliance Management, Complaint Management, and Policy & Document Management.